Microsoft has blamed staff strength and failed automation for a data center outage in Australia that took place on August 30, disabling users from accessing Azure, Microsoft 365, and Power Platform services for over 24 hours.
In a post-incident analysis report, Microsoft said the outage occurred due to a utility power sag in Australia’s East region, which in turn “tripped a subset of the cooling units offline in one data center, within one of the Availability Zones.”
As the cooling units were not working properly, the rise in temperature forced an automated shutdown of the data center in order to preserve data and infrastructure health, affecting compute, network, and storage services.
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